Shipping, Returns & Exchanges
Our Shipping Policy
At Cargobayy, we drop-ship items so shipping costs are always free for our US customers and $5 for international deliveries. In order to provide you this luxury, please note the terms of our shipping policy. Due to the free & low shipping cost, delivery times can vary.
Orders on average take about 2 weeks within the US. Some shipments can arrive even faster whereas other shipments could delay a bit. Cargobayy's time frame is about 1-4 weeks.
International shipments average from 1-6 weeks.
PROCESSING & TRANSIT
After we receive your order, it is usually processed in 24 hours and can take up 7 days for shipping to begin. After your items are shipped out, transit times may take anywhere between 5 to 15 days for you to receive them.
A week from the day your order is placed, a tracking number will be available and can only be acquired upon request by email. Please remember, when it comes to tracking your shipment, holidays and weather could distort your arrival dates. The average delivery window is about 2 weeks and some orders do arrive faster while others may have some delay.
DISCLAIMER: BY PLACING AN ORDER WITH US, YOU AGREE TO THE ABOVE MENTIONED TERMS OF PROCESSING AND TRANSIT TIMES.
Our Return / Exchange Policy
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Returns are processed within a few days of us receiving the items back. Please allow up to a week for refund(s) to show in your account. We apologize if this seems long but the time-frame is dictated by your bank or card issuer and we have no control over it. We will refund you by the same method as payment (i.e. Tender, PayPal).
THE ITEM I RECEIVED IS FAULTY OR DAMAGED.
If you think the item your received is faulty or damaged contact the support email and we will see what we can do to assist you.
WHERE DO I RETURN MY ITEM?
In the case of a return, please email us with the subject line "RETURN" and you will receive a shipping address shortly after. You will be responisble for the shipping fees.
HOW LONG CAN I KEEP AN ITEM BEFORE RETURNING IT?
You have 5 days from the date you received the item to decide to return it. Any returns made after the 5 day period are only eligible for EVEN EXCHANGE on any other merchandise from the site.
WHEN WILL I RECEIVE MY EXCHANGE?
Exchanges are usually processed and dispatched within a few days of us receiving the items back. We can only exchange an item for a different size or color in the same style or for a different product of the same price as the original item. Please state clearly in the return email which item you want to exchange and for what. If we don’t have the item in stock available, we'll refund your money and email you to let know.
YOU'VE SENT ME THE WRONG ITEMS! :(
We are only human and occasionally errors can happen. If it has happened to you we are very sorry and will do our best to get the right items to you as soon as possible. Get in touch with us @Cargobayysellers@gmail.com.